FAQ
Frequently asked questions.
Lead times, dietary documentation, packaging, and off-menu sourcing. The operational details flight departments ask about most.
We accept orders down to two hours from wheels-up at most airports. Same-day is standard; we'd rather you call us than not call us at all.
Yes. Pax counts, dietary changes, FBO swaps, tail swaps. Text or call dispatch. The kitchen and packout are built to absorb late changes.
Every container ships with a passenger-level label including allergens, prefs, and origin notes. Crew gets a one-page brief; principals get a printed menu card.
Aviation-spec, stackable, branded. Reheat labels show time, temp, and oven mode in plain language, readable in galley lighting at altitude.
That's the majority of what we do. Name the dish, the ingredient, or the restaurant. We'll source it or build the closest analog with a chef.
Ready to dispatch