FAQ
Frequently asked questions.
Lead times, dietary documentation, packaging, and off-menu sourcing — the operational details flight departments ask about most.
We accept orders down to two hours from wheels-up at most airports. Same-day is standard; we'd rather you call us than not call us at all.
Yes. Pax counts, dietary changes, FBO swaps, tail swaps — text or call dispatch. The kitchen and packout are built to absorb late changes.
Every container ships with a passenger-level label including allergens, prefs, and origin notes. Crew gets a one-page brief; principals get a printed menu card.
Aviation-spec, stackable, branded. Reheat labels show time, temp, and oven mode in plain language — readable in galley lighting at altitude.
That's the majority of what we do. Name the dish, the ingredient, or the restaurant — we'll source it or build the closest analog with a chef.
Ready to dispatch