Cancellation Policy:

All orders are 100% non-refundable upon booking and paying invoice

Booking Confirmation:

A "booking" is considered confirmed when the Client provides verbal confirmation via email or other written communication and agrees to proceed with the order. Upon confirmation, the Client agrees to the terms and conditions outlined in this agreement

Changes to Flight Times, Dates, or Locations: SkyDine cannot guarantee the ability to accommodate changes to flight times, dates, or locations after an order has been placed. Any such requests will be considered at SkyDine’s sole discretion and may incur additional charges. If changes cannot be accommodated, the original order remains subject to this policy, and all sales are final.

Cancellation Due to Force Majeure: SkyDine shall not be liable for any failure or delay in performing its obligations under this agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, pandemics, labor strikes, supply chain disruptions, or other unforeseen events ("Force Majeure Events"). The Client acknowledges that Force Majeure Events may impact the quality, timing, or feasibility of services, and SkyDine shall not be held responsible for any damages, losses, or claims arising from such impacts.

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Food Catering Liability and Dietary Compliance Disclaimer

The Client is responsible for notifying SkyDine in writing of any allergies or dietary restrictions prior to placing an order. SkyDine will make reasonable efforts to communicate the Client’s preferences to third-party vendors but cannot guarantee compliance with dietary requirements or the absence of allergens, including cross-contamination. SkyDine acts as a service broker and does not prepare, cook, or handle food directly. Food may be prepared in environments where allergens such as nuts, dairy, gluten, shellfish, soy, eggs, wheat, and peanuts are present. The Client assumes all risks related to dietary restrictions and agrees that SkyDine is not liable for allergic reactions, dietary non-compliance, or foodborne illnesses. SkyDine disclaims any and all warranties, express or implied, regarding the safety, quality, or suitability of food provided by third-party vendors. Any claims about food quality or preparation must be directed to the vendor responsible.

The Client agrees to indemnify and hold harmless SkyDine and its affiliates from any claims, damages, or expenses arising from food-related incidents or Client-provided information.

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Client Responsibility for Safe Storage:

The Client is responsible for the proper storage and handling of food after delivery or pickup. SkyDine disclaims liability for any adverse health effects or food safety issues resulting from improper storage, handling, or reheating by the Client.

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Raw or Undercooked Foods Disclaimer:

Certain food items may be served raw or undercooked, including but not limited to sushi, shellfish, meats, and eggs. The Client acknowledges that consuming raw or undercooked foods carries inherent risks, including foodborne illnesses. The Client assumes all risks associated with the consumption of such items and agrees that SkyDine shall not be liable for any adverse health effects or damages arising from the consumption of raw or undercooked foods.

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Alcohol Procurement and Delivery

SkyDine acknowledges that, at the customer’s request, it may facilitate the procurement and delivery of alcoholic beverages from licensed vendors. SkyDine’s role is strictly limited to coordinating the purchase and delivery process, and it shall not be construed as engaging in the sale, distribution, or endorsement of alcohol. SkyDine does not charge a profit or markup on the cost of alcohol. Any fees charged by SkyDine are solely for the time, resources, and coordination involved in facilitating this service. The total cost of alcohol, including applicable taxes and fees from the vendor, will be billed directly to the customer or passed through at cost. The customer agrees to comply with all applicable laws and regulations regarding the purchase, possession, transportation, and consumption of alcohol, including minimum age requirements. The customer further agrees to ensure that alcohol is not provided to individuals under the legal drinking age or to individuals who are visibly intoxicated. SkyDine expressly disclaims any responsibility or liability for the sale, distribution, possession, or consumption of alcohol by the customer or any third party. SkyDine shall not be held liable for any damages, losses, injuries, or claims arising from the customer’s or any third party’s use, misuse, or distribution of alcohol procured through its services. The customer assumes all risks and responsibilities associated with the consumption or misuse of alcohol. Furthermore, SkyDine reserves the right to refuse the facilitation of alcohol procurement and delivery if, at its sole discretion, it determines that such facilitation may violate applicable laws or pose a risk of liability.

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Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. The parties agree that any disputes arising out of or related to this Agreement shall be resolved exclusively in the state or federal courts located in Miami, Florida. The Client and SkyDine hereby consent to the personal jurisdiction of such courts.